Privacy Policy

1. Who We Are

Lynxsy ("we", "us", "our") is a digital marketing agency offering web design, SEO & GEO, online advertising and branded merchandise. This policy explains what personal information we collect, how we use it, and the rights you have over it.

2. Information We Collect

When you interact with our website, forms, landing pages, or advertising campaigns, we may collect:

• Contact information: full name, email address, and phone number.
• Business information: company name, industry, website URL, and details you share about your goals or challenges.
• Communication content: messages you send us through contact forms, lead magnets, newsletter sign-ups, WhatsApp, or email.
• Technical data: IP address, browser type, device information, referring URLs, and pages visited (collected via cookies and analytics tools).
• Marketing/advertising data: data collected through ad platforms (Meta/Facebook, Google Ads, TikTok, LinkedIn, etc.), including click IDs, conversion events, and audience signals.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Contact you by phone call, SMS/text message, WhatsApp, or email about our services, proposals, appointments, and follow-ups.
• Send marketing communications, newsletters, promotional offers, and lead-nurturing content (you can opt out at any time).
• Run and optimize advertising campaigns on platforms such as Meta (Facebook/Instagram), Google, TikTok, and LinkedIn — including creating custom audiences, lookalike audiences, and retargeting.
• Measure ad performance and conversions using pixels, server-side events, and analytics.
• Improve our website, services, and user experience.
• Comply with legal obligations.

4. Consent for Phone & SMS Contact

By submitting your phone number through any of our forms, you expressly consent to receive calls, SMS/text messages, and WhatsApp messages from Lynxsy at the number provided, including through automated dialing systems. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS, telling us to remove your number by phone or email, or contacting us directly. Consent is not a condition of purchase.

5. Advertising, Cookies & Tracking

We and third-party advertising partners use cookies, pixels, tags, and similar technologies to deliver relevant ads and measure their performance. This includes, but is not limited to:

• Meta Pixel and Conversions API (Facebook/Instagram)
• Google Ads, Google Analytics, and Google Tag Manager
• TikTok, LinkedIn Insight Tag, and other advertising networks

These tools may collect device identifiers, IP addresses, and hashed contact information (such as email or phone) to match you across platforms and serve personalized ads. You can control cookies through your browser settings and opt out of interest-based advertising via industry tools like the DAA (optout.aboutads.info) or NAI (optout.networkadvertising.org).

6. Sharing Your Information

We do not sell your personal information. We share data only with:

• Service providers who help us run our business (hosting, email, CRM, analytics, payment processors, cloud infrastructure).
• Advertising platforms as described above, to run campaigns on our behalf or (with client consent) on our clients' behalf.
• Legal or regulatory authorities when required by law.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing at any time.
• Object to or restrict certain processing (including targeted advertising).
• Request a copy of your data or its portability.
• File a complaint with a data protection authority.

To exercise any of these rights, contact us at info@lynxsy.uk.

9. Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version.

12. Contact Us

Questions or requests about this Privacy Policy? Email us at info@lynxsy.uk.